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How Do Credits Work?
How Do Credits Work?
Justin Knaven avatar
Written by Justin Knaven
Updated over 7 months ago

Credits

There are two types of credits on our platform: Subscription Credits and Pay As You Go (PAYG) Credits.

  • Subscription Credits: These credits are included in your monthly subscription plan. They are valid for one month from the date of issuance. For example, if you start on the 4th of June, your credits are valid until the 4th of July. Any unused subscription credits will expire at the end of this period.

  • PAYG Credits: Instead of a subscription you can also make a single purchase to buy a specific amount of credits. PAYG credits do not expire and are valid forever.

Do Credits Rollover?

No, subscription credits do not rollover. They are valid for the duration of the month they are issued. Any unused subscription credits will expire at the end of this period. However, PAYG credits are valid indefinitely and do not expire.

How Can I Purchase More Credits?

If you need additional credits beyond your monthly allotment, you can purchase PAYG (Pay As You Go) credits through your account settings:

  1. Log in to your account.

  2. Go to Settings > Subscription.

  3. Select 'Pay As You Go' and choose the amount you need.

  4. Follow the prompts to complete the transaction.

How Do I Track My Credit Usage?

You can track your credit usage in the Settings > Subscription section of your account dashboard. This will show you your current plan, current credits, and current overage usage.

Billing and Charges

When Am I Charged?

Invoices are sent at the end of each month based on your usage. If you enhance more images than your allotted subscription credits, the additional images will be invoiced as overages at the end of the month. The costs for additional images are shown in your subscription settings.
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How Do I See My Charges?

You can view your charges and billing history through your account settings:

  1. Log in to your account.

  2. Navigate to Settings > Invoices.

  3. Here, you'll find detailed information on your past charges, including the date, amount, and number of credits purchased or used.

Additional Questions

What Happens With My Credits If I Cancel My Subscription?

If you cancel your subscription, you will retain access to your remaining subscription credits until the end of your current billing cycle. After the cycle ends, any unused subscription credits will expire. PAYG credits will remain valid indefinitely.

Can I Transfer My Credits to Another Account?

Currently, credits are non-transferable. They can only be used by the account that purchased them.

Is There a Limit to How Many Credits I Can Accumulate?

There is no upper limit to how many PAYG credits you can accumulate.

What Should I Do If My Credits Are Not Showing Up?

If your credits are not appearing in your account:

  1. Ensure your payment has been processed.

  2. Refresh your account dashboard.

  3. If the issue persists, contact our support team through the 'Help' section for assistance.

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